1. Products Covered by This Policy

This policy applies to all digital products and services purchased through eSIMVora, including:

• Digital eSIM data plans.
• eSIM QR codes.
• Manual activation codes.
• Installation and activation instructions.
• Account-based access to purchased eSIM plans.
• Replacement eSIM profiles issued by our support team.

These products are provided digitally and do not require physical shipping.

2. How Digital Delivery Works

3. Delivery Method

Your digital eSIM product may be delivered using one or more of the following methods:

• An email sent to the address entered during checkout.
• A QR code or activation code displayed inside your eSIMVora customer account.
• A secure download or installation page made available after payment.
• A manual email sent by our support team when additional review is required.

4. Expected Delivery Time

Most eSIM orders are processed automatically and are normally delivered within a few minutes after successful payment confirmation.

In some circumstances, delivery may take longer due to:

• Payment processing or authorization delays.
• Manual security or fraud-prevention review.
• Temporary provider or network-system maintenance.
• Incomplete or incorrect customer information.
• Unusual order activity requiring verification.
• Technical problems affecting email or account delivery.

Orders requiring manual verification may take up to 24 hours to process. We may contact you using the email address provided during checkout if additional information is required.

5. Customer Email Responsibility

You are responsible for providing a complete and accurate email address during checkout.

eSIMVora is not responsible for delivery delays or failed delivery caused by:

• An incorrect or misspelled email address.
• A full email inbox.
• Email filters that block or redirect our messages.
• A disabled or inaccessible email account.
• Failure to check spam, junk, or promotions folders.

If you entered an incorrect email address, contact our support team as soon as possible with your order number, payment information, and the correct email address.

6. Payment Verification and Order Review

Digital delivery begins only after payment has been successfully authorized or confirmed.

Certain orders may be temporarily placed under review to protect customers and eSIMVora against unauthorized payments, fraud, account misuse, or payment disputes.

During a review, we may request reasonable information to confirm the order. Delivery may remain pending until the verification process has been completed.

We reserve the right to cancel and refund an order when payment cannot be verified or when we reasonably believe the transaction is unauthorized, fraudulent, or abusive.

7. Installation Is Different From Delivery

Digital delivery occurs when your eSIM QR code, activation details, or installation instructions are made available to you.

Installation occurs when you add the eSIM profile to a compatible device. Activation may occur immediately after installation or when the device first connects to a supported network at the destination, depending on the purchased plan.

A delivered eSIM is not considered undelivered simply because the customer has not yet installed, activated, or used it.

8. Activation and Validity Period

The activation rules and validity period may vary between eSIM plans. Before purchasing and installing your eSIM, review the information displayed on the product page and in the installation instructions.

Depending on the plan, the validity period may begin:

• When the eSIM is installed.
• When the eSIM first connects to a supported network.
• On a specified activation date.
• Immediately after the plan is issued.

9. Device Compatibility

Before purchasing, you must confirm that your device:

• Supports eSIM technology.
• Is unlocked and not restricted to a specific carrier.
• Supports the networks used by the selected plan.
• Has an available eSIM slot or installation capacity.
• Can connect to mobile data networks at the destination.

Delivery of a valid eSIM does not guarantee compatibility with an unsupported, locked, restricted, or incorrectly configured device.

10. Installation Instructions

Your delivery email or customer account may include:

• An eSIM QR code.
• A manual activation code.
• An SM-DP+ address where applicable.
• APN or network configuration details.
• Installation instructions for supported devices.
• Information about activation and data roaming.

Follow the instructions carefully. Before scanning the QR code, make sure your device is connected to a stable internet connection.

11. QR Code Security

Your eSIM QR code and activation information are personal digital credentials associated with your order.

You must not:

• Publish or share the QR code publicly.
• Send the activation details to unauthorized persons.
• Attempt to install the same eSIM on multiple devices.
• Resell or transfer the eSIM without written authorization.

eSIMVora is not responsible for unauthorized installation or use caused by the customer sharing, publishing, or failing to protect the delivered activation information.

12. If You Have Not Received Your Order

If your payment was completed but you cannot find your eSIM delivery, please complete the following steps:

1. Wait a few minutes for automatic processing.
2. Confirm that the payment was successfully completed.
3. Check your inbox, spam, junk, and promotions folders.
4. Search your inbox for “eSIMVora” or your order number.
5. Sign in to your customer account and review your orders.
6. Confirm that the email address used during checkout is correct.
7. Contact support if the delivery is still unavailable.

When contacting support, provide your order number, full name, purchase email, payment date, and any relevant payment reference.

13. Failed or Incorrect Delivery

If we confirm that the eSIM was not delivered due to a technical issue on our platform, we may:

• Resend the original delivery email.
• Update the email address associated with the order.
• Provide the eSIM through your customer account.
• Issue a replacement eSIM where appropriate.
• Offer another reasonable solution.
• Approve a refund when the issue cannot be resolved, subject to our Refund and Cancellation Policy.

14. Delivery Records

To confirm that a digital order was processed and fulfilled, eSIMVora may retain reasonable transaction and delivery records, including:

• Order and payment confirmation records.
• Date and time of eSIM generation.
• Date and time of email delivery attempts.
• The email address associated with the order.
• Customer-account access records.
• QR code or installation-page access records.
• Activation, installation, or usage status where available.
• Customer support communications related to the order.

These records may be used for customer support, fraud prevention, service administration, refund reviews, and payment-dispute handling, in accordance with our Privacy Policy and applicable requirements.

15. No Physical Shipping

eSIMVora does not ship a physical SIM card or any physical product. Shipping addresses, postal tracking numbers, and courier delivery times do not apply to our standard eSIM products.

Any reference to “shipping,” “shipment,” or “delivery” in an automated payment-provider message should be understood as electronic delivery of the purchased digital product.

16. Refunds and Cancellations

Refund and cancellation eligibility is governed by our Refund and Cancellation Policy.

Because an eSIM is a digital product, cancellation may be limited after the QR code or activation information has been generated, delivered, installed, activated, or used.

Contact our support team before deleting an installed eSIM, purchasing a replacement plan, or opening a payment dispute.

17. Third-Party Service Providers

eSIMVora may use third-party payment processors, eSIM providers, mobile network operators, email services, and technology providers to process and deliver orders.

Temporary delays caused by a third-party system may affect delivery time. We will take reasonable steps to investigate and provide the purchased product or another appropriate solution.

18. Changes to This Policy

We may update this Digital Delivery Policy when necessary to reflect changes in our products, delivery methods, payment processes, provider requirements, or business operations.

The updated version becomes effective when it is published on the eSIMVora website. The effective date and last updated date will appear at the top of this page.