Terms and Conditions

1. Agreement to these Terms

By accessing our website, creating an account, submitting an order, or using an eSIM supplied through eSIMVora, you agree to these Terms and to any policies incorporated by reference, including our Privacy Policy, Refund Policy, and Digital Delivery Policy.

If you do not agree to these Terms, do not purchase or use our services. Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer-protection law.

2. Eligibility

You must be legally capable of entering into a binding contract in your jurisdiction. If you are under the legal age of majority, you may use the service only with the involvement and authorization of a parent or legal guardian.

You may not use the service if applicable laws, sanctions, network restrictions, or contractual restrictions prohibit us from providing it to you.

3. About Our eSIM Services

eSIMVora provides digital eSIM connectivity plans for supported destinations and compatible devices. An eSIM is a digital product; no physical SIM card or other physical product is shipped.

Connectivity is supplied through third-party telecommunications, roaming, and network partners. Coverage, speed, latency, network generation, and availability may vary by destination, device, location, local infrastructure, congestion, maintenance, and the underlying network operator.

4. Account Registration and Security

You agree to provide accurate, current, and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your password and for activity performed through your account.

You must notify us promptly at support@esimvora.com if you suspect unauthorized access, loss of credentials, or misuse of your account.

We may request reasonable verification before changing account details, disclosing order information, issuing a refund, or responding to a security-sensitive request.

5. Device Compatibility

Before purchasing, you are responsible for confirming that:

• Your device supports eSIM technology.
• Your device is carrier-unlocked.
• Your device supports the network bands and technology used at the destination.
• The eSIM is permitted and supported in the destination where it will be used.

Device compatibility can differ by model, region, carrier, and software version. A device model that generally supports eSIM may still be restricted by its original carrier or market configuration.

6. Orders and Contract Formation

Information displayed on the website is an invitation to place an order and is not a guarantee that a plan will remain available. Your order is subject to payment authorization, fraud screening, availability, and any required verification.

A contract for the purchased digital service is formed when we accept the order and send an order confirmation or provide the eSIM activation details. We may reject or cancel an order before activation if:

• Payment is declined, reversed, unauthorized, or considered high risk.
• The plan is unavailable or contains an obvious pricing or description error.
• Required information is incomplete or cannot be verified.
• The order appears fraudulent, abusive, unlawful, or contrary to these Terms.
• We are prohibited from fulfilling the order by law, sanctions, or provider restrictions.

If we cancel a paid order before delivery, we will normally void or refund the applicable payment.

7. Pricing, Currency, and Taxes

Prices are shown in the currency displayed during checkout. The final amount payable is the amount presented for confirmation before payment, including any applicable taxes or fees shown at checkout.

Your bank, card issuer, digital wallet, or payment provider may charge currency-conversion, foreign-transaction, installment, or other fees. These third-party charges are not controlled by eSIMVora.

We may change prices at any time. A price change does not alter an order that we have already accepted, except where correction is required for an obvious error and permitted by law.

8. Payments

Payments are processed by third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable charge.

Unless checkout clearly describes a recurring subscription or automatic renewal, an eSIM plan purchase is a one-time transaction. We will not intentionally charge a recurring fee without presenting the applicable frequency and obtaining the required authorization.

If a payment is pending, under review, or incomplete, delivery may be delayed until the payment is successfully confirmed.

9. Digital Delivery

After successful payment and any required verification, activation details may be delivered through your customer dashboard, by email, or through another method shown during checkout.

Delivery is usually completed shortly after payment, but provider processing, verification, security reviews, technical incidents, or incorrect customer information may cause delays.

You are responsible for providing a valid email address, checking spam or junk folders, and ensuring that you can access the email account and customer dashboard used for the order.

10. Installation and Activation

Follow the installation instructions supplied with your order. Unless expressly stated otherwise, an eSIM QR code or activation code is intended for installation on one compatible device and may not be reusable after installation.

Do not delete an installed eSIM unless instructed by our support team. Deleting an eSIM may permanently remove the profile and may require a replacement that is not always available.

Some plans begin their validity period upon installation, while others begin when the eSIM first connects to a supported network. The applicable activation method, validity, and data allowance are described on the product page or order details.

11. Plan Validity and Data Usage

Each plan has a stated data allowance, validity period, geographic scope, and other conditions. Unused data normally expires when the validity period ends and has no cash value unless applicable law requires otherwise.

Data measurement is determined by the underlying network or eSIM provider. Device background activity, automatic updates, cloud synchronization, video quality, hotspot usage, and roaming settings can consume data.

A plan described as unlimited may be subject to a fair-use policy, speed management, daily high-speed limits, or network-priority rules disclosed in the plan details.

12. Refunds, Cancellations, and Replacements

Refund eligibility is governed by our separate Refund Policy, which forms part of these Terms. Because eSIMs are digital products, refund eligibility may be limited after an eSIM has been installed, activated, consumed, or otherwise made usable.

Contact support@esimvora.com promptly if activation details were not delivered, the purchased plan is materially different from its description, or a technical problem prevents use.

We may first attempt troubleshooting or provide a replacement before issuing a refund, where reasonable and permitted by law. Mandatory consumer rights remain unaffected.

13. Vouchers, Discounts, and Referral Rewards

Promotional codes, vouchers, referral discounts, and rewards are subject to the conditions displayed with the promotion. Unless stated otherwise:

• They cannot be exchanged for cash.
• They may be limited to one use, one account, one customer, or one order.
• They cannot be combined with other offers.
• They may expire or be restricted to selected plans or destinations.
• They may be canceled where obtained through fraud, duplication, self-referral, or abuse.

14. Acceptable Use

You must not use eSIMVora or any supplied service to:

• Violate applicable law or the rights of another person.
• Commit fraud, impersonation, payment abuse, or unauthorized account access.
• Resell, transfer, copy, publish, or distribute an activation code without written authorization.
• Interfere with, probe, overload, reverse engineer, or bypass website, account, payment, or network security.
• Use automated tools to scrape, harvest, or abuse our website or services.
• Send spam, malicious traffic, or content that violates network-provider rules.

We may suspend or terminate access where we reasonably believe the service is being used unlawfully, fraudulently, abusively, or in violation of these Terms.

15. Service Availability and Changes

We may modify, replace, suspend, or discontinue a plan or feature to reflect provider changes, legal requirements, security needs, or technical limitations.

We do not guarantee that the website, dashboard, payment systems, activation systems, or mobile networks will be continuously available or error-free. Where a material problem affects an accepted order, we will take reasonable steps to restore service, provide an alternative, or apply the remedies required by law and our policies.

16. Third-Party Services

Our services depend on third parties, including payment processors, hosting providers, email services, eSIM suppliers, and mobile-network operators. Their separate terms and policies may apply to parts of the service.

We are not responsible for independent third-party websites, applications, devices, carrier restrictions, or services that we do not control, except to the extent responsibility cannot legally be excluded.

17. Intellectual Property

The eSIMVora website, brand elements, text, graphics, software, layout, and original content are owned by or licensed to AIRLINK MOBILE LLC and are protected by applicable intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable right to use the website and purchased service for lawful personal use. No ownership rights are transferred to you.

18. Customer Content and Communications

When you send reviews, feedback, support messages, or other content, you confirm that you have the right to provide it and that it does not violate applicable law or another person's rights.

We may use feedback to improve our services, but we will not impose a penalty merely because a customer posts an honest review or expresses a genuine opinion.

19. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” basis. We do not make warranties that cannot reasonably apply to services dependent on third-party mobile networks, local coverage, device configuration, or internet infrastructure.

Nothing in this section excludes warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

20. Limitation of Liability

To the maximum extent permitted by law, AIRLINK MOBILE LLC and its affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profits, business, opportunity, data, or anticipated savings, arising from use of the service.

Where liability may lawfully be limited, our aggregate liability relating to a specific order will not exceed the amount paid for that order.

These limitations do not apply to fraud, willful misconduct, personal injury caused by negligence, or any liability that cannot legally be excluded or limited.

21. Suspension and Termination

You may stop using the service at any time. We may suspend or close an account, cancel an unfulfilled order, or restrict access where:

• These Terms or applicable law are violated.
• Payment is unauthorized, reversed, disputed, or fraudulent.
• Security, network integrity, another customer, or a third party is at risk.
• We are required to act by a provider, regulator, court, or government authority.

Where appropriate, we may provide notice and an opportunity to resolve the issue. Provisions intended to survive termination, including payment obligations, intellectual property, disclaimers, liability limits, and dispute provisions, remain effective.

22. Governing Law and Disputes

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law principles.

Before filing a formal claim, you agree to contact us and provide a reasonable opportunity to resolve the matter. Subject to mandatory consumer rights and applicable jurisdiction rules, disputes may be brought before the competent state or federal courts located in New Mexico.

Consumers may also have the right to bring a claim or seek a remedy in their country or state of residence. Nothing in these Terms removes such mandatory rights.

23. Changes to these Terms

We may update these Terms to reflect changes to our services, providers, security practices, or legal obligations. The revised Terms will be posted with an updated date.

Changes apply prospectively unless applicable law requires otherwise. Material changes will receive additional notice where required. We will not rely on a hidden retroactive change to remove rights relating to a transaction already completed.

24. General Provisions

• Entire agreement: These Terms and incorporated policies form the agreement relating to your use of the service.
• Severability: If one provision is unenforceable, the remaining provisions continue to apply.
• No waiver: Failure to enforce a provision does not waive the right to enforce it later.
• Assignment: You may not transfer your rights or obligations without our consent. We may transfer the agreement as part of a merger, restructuring, financing, or sale, subject to applicable law.
• Language: If a translated version conflicts with the English version, the English version controls where permitted by law.