Privacy Policy

Privacy Summary

Here are the main points:

• We collect information needed to operate our website and deliver eSIM services.
• We use trusted providers for payments, hosting, email, security, and eSIM delivery.
• We do not require you to send full card details to customer support.
• We keep personal information only for as long as needed.
• You may have rights to access, correct, delete, or restrict your information.
• You can contact us at support@esimvora.com for privacy requests.

1. Scope of This Policy

This Policy applies to personal information processed through eSIMVora. This includes our website, customer accounts, checkout, orders, support, referrals, and related digital services.

It does not apply to third-party websites or services. Those services have their own privacy policies, even when we link to them.

2. Information We Collect

Information you provide

• Your name, email address, phone number, and account login details.
• Your billing information and billing address.
• Your destination, selected plan, order details, and purchase history.
• Messages, files, and other details sent to customer support.
• Referral codes, vouchers, and marketing preferences.
• Identity or verification details when required by law or a service provider.

Information collected automatically

• Your IP address, browser, device, operating system, language, and time zone.
• Pages viewed, clicks, referring pages, session data, and approximate location.
• Cookie IDs and similar data used for security, preferences, analytics, or advertising.
• Technical logs used to detect errors, abuse, fraud, or unauthorized access.

Information from third parties

• Payment status, transaction IDs, fraud signals, and limited billing data.
• eSIM activation, installation, usage, and service-status information.
• Account details from third-party sign-in services when you choose to use them.
• Analytics, advertising, and security data when those tools are enabled.

3. How We Use Personal Information

We may use your information to:

• Create and manage your account.
• Process orders, payments, refunds, vouchers, and referral rewards.
• Deliver eSIM activation details and purchased services.
• Check device compatibility and provide technical help.
• Send order confirmations, activation details, security alerts, and password resets.
• Reply to support requests and other inquiries.
• Prevent fraud, abuse, unauthorized access, and harmful activity.
• Maintain, secure, troubleshoot, and improve our services.
• Meet legal, tax, accounting, sanctions, and regulatory duties.
• Send marketing messages when allowed by law and your preferences.

4. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar laws apply, we use one or more legal bases to process personal information.

5. Cookies and Similar Technologies

We use cookies and similar tools to run the website, remember your choices, protect accounts, and understand performance.

We may also use analytics or advertising cookies when enabled. Where required, we ask for consent before using non-essential cookies.

You can manage cookie choices through our cookie banner or your browser settings. Some website features may not work correctly if you disable certain cookies.

6. How We Share Information

We share personal information only when needed to operate our services, meet legal duties, or protect our business.

Recipients may include:

• eSIM, telecom, roaming, and network providers.
• Payment processors, banks, fraud-prevention services, and chargeback providers.
• Hosting, email, login, analytics, security, and support providers.
• Accountants, auditors, insurers, lawyers, and other professional advisers.
• Government bodies, courts, regulators, or law-enforcement agencies when required.
• Buyers, investors, successors, or advisers involved in a business transaction.

We do not sell personal information for money.

Some advertising or analytics activities may be treated as a “sale” or “sharing” under certain laws. Where this applies, eligible users may use the opt-out rights described below.

7. International Data Transfers

AIRLINK MOBILE LLC is based in the United States. Our providers may also process information in the United States or other countries.

Privacy laws may differ between countries. Where required, we use lawful safeguards such as contracts or approved transfer clauses.

8. Data Retention

We keep personal information only for as long as needed.

We may retain data to:

• Provide services and customer support.
• Maintain order and business records.
• Meet tax, accounting, and legal duties.
• Prevent fraud and security abuse.
• Resolve disputes and enforce agreements.

Retention periods depend on the type of data and the reason it is used. When data is no longer needed, we delete it, anonymize it, or securely isolate it.

9. Data Security

We use reasonable steps to protect personal information from loss, misuse, unauthorized access, alteration, or disclosure.

Security measures may include:

• Encrypted connections.
• Access controls and account authentication.
• Security logs and monitoring.
• Backups and provider reviews.

No online system is completely secure. Keep your login details private and contact us if you notice suspicious account activity.

10. Your Privacy Rights

Your rights depend on where you live. You may have the right to:

• Ask for a copy of personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion, subject to legal exceptions.
• Object to or limit certain processing.
• Withdraw consent when processing depends on consent.
• Receive certain information in a portable format.
• Opt out of certain targeted advertising, sales, or sharing.
• Appeal a decision about a privacy request where allowed.
• Complain to a data-protection authority.

How to submit a request

Email support@esimvora.com with the subject Privacy Request.

We may ask for information to confirm your identity and protect your account. Authorized agents may submit requests where allowed by law.

We will not unlawfully discriminate against you for using a privacy right.

11. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended.

These rights may include the right to:

• Know what personal information is collected.
• Access or correct personal information.
• Request deletion, subject to exceptions.
• Opt out of certain sales or sharing.

We may collect these categories of information:

• Identifiers and customer records.
• Commercial and transaction information.
• Internet or network activity.
• Approximate location.
• Inferences used for security or service improvement.

We use and disclose these categories for the purposes explained in this Policy.

We do not knowingly use or disclose sensitive personal information for purposes that require a separate right to limit under California law.

12. Marketing Communications

You can unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us.

We may still send important service messages. These may include order, security, billing, activation, and support notices.

13. Children’s Privacy

eSIMVora is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Contact us if you believe a child sent us personal information without proper permission. We will review the request and take appropriate action.

14. Third-Party Links and Services

Our website may link to third-party websites, apps, payment services, networks, or device resources.

Those services follow their own privacy policies. Review their policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Policy when our services, technology, providers, or legal duties change.

We will post the new version on this page and update the “Last updated” date. Where required, we will also provide another notice or ask for consent.