1. Customer Responsibility

You must check your device before completing your purchase.

Your device must:

• Support eSIM technology.
• Be unlocked from its mobile carrier.
• Support the required network bands.
• Have space for another eSIM profile.
• Use a supported software version.
• Allow mobile data and data roaming.

2. Main Compatibility Requirements

3. How to Check Whether Your Device Supports eSIM

The steps are different for each device brand and software version.

Apple iPhone

Open:

You can also open:

Look for an EID number. An EID usually means the phone includes eSIM hardware.

Samsung Galaxy

Open:

Menu names may change by model, country, and software version.

Google Pixel

Open:

The device may show an option to download or set up an eSIM.

Other Android Devices

Search the settings menu for:

• Add eSIM.
• Download SIM.
• Add mobile plan.
• SIM Manager.
• Mobile network.

If you cannot find an eSIM option, check the official specifications for your exact model number.

4. Carrier-Unlocked Requirement

A phone can support eSIM and still be locked to one carrier.

A locked phone may reject an eSIM from another provider.

Checking an iPhone Carrier Lock

Open:

If you see “No SIM restrictions,” the iPhone is normally unlocked.

Checking an Android Carrier Lock

Android phones may not show the lock status in settings. Contact the original carrier or device seller to confirm.

5. Regional Device Differences

The same phone may have different versions in different countries. These versions may not support the same features.

Differences may include:

• eSIM support may be disabled.
• The SIM setup may be different.
• Supported network bands may be different.
• The original carrier may add restrictions.
• Software features may depend on the country of sale.

Always check the exact model number. Do not rely only on the product name.

6. Supported Device Lists

Our supported-device lists are provided as general guidance.

Manufacturers often release new models, regional versions, and software updates. Our list may not include every compatible device.

A missing device may still support eSIM. A listed device may also have a regional version that does not support eSIM. Check the exact model before purchasing.

7. Software Requirements

Your device must use software that supports eSIM installation and mobile-data settings.

Before installation:

• Install available system updates.
• Restart the device after updating.
• Connect to stable Wi-Fi.
• Set the date and time automatically.
• Remove restrictions that block mobile-plan changes.

Rooted, jailbroken, modified, or unsupported software may cause installation problems.

8. Network Band Compatibility

eSIM support does not mean that your device works with every mobile network.

Local operators may use:

• 3G, where still available.
• 4G or LTE.
• 5G.

Speed and coverage depend on your device, location, network bands, signal strength, and local network conditions.

9. Dual SIM and Multiple eSIM Profiles

Some devices can store several eSIM profiles. However, they may allow only one or two profiles to stay active at the same time.

The number of stored or active profiles depends on the device model and software version.

Check that your device has enough eSIM space before installation. You may need to disable another SIM or remove an unused profile.

10. Smartwatches, Tablets, and Laptops

A smartphone eSIM plan may not work on a smartwatch, tablet, laptop, router, vehicle, or another connected device.

Some smartwatches need a special plan from the customer’s mobile carrier. They may not accept independent travel eSIMs.

Before buying for a non-phone device, check that:

• The device accepts third-party eSIM profiles.
• The plan supports that type of device.
• The device supports the required APN settings.
• The device is carrier unlocked.

11. Installation Limits

Most eSIM QR codes can be installed only once on one device.

Do not:

• Scan the same QR code on more than one device.
• Share the QR code with another person.
• Delete the eSIM before testing it.
• Repeat the installation after it succeeds.
• Move the eSIM to another device without approval.

If you reset, lose, replace, or damage your device, the original eSIM may not be reusable.

12. Internet Connection Required

You normally need a stable internet connection to download and install an eSIM.

Install the eSIM while connected to reliable Wi-Fi before travel, unless your plan instructions say otherwise.

Weak Wi-Fi, VPN settings, network filters, workplace networks, or captive portals may block installation.

13. Settings After Installation

You may need to change some settings after installation.

These settings may include:

• Selecting the eSIM for mobile data.
• Turning on the eSIM profile.
• Turning on mobile data.
• Turning on data roaming.
• Entering the required APN.
• Turning off mobile-data switching.
• Selecting a supported network manually.
• Restarting the device.

Incorrect settings do not mean that the eSIM is defective.

14. Unsupported or Incompatible Devices

eSIMVora cannot guarantee service on devices that:

• Do not include eSIM hardware.
• Are locked to a carrier.
• Use an unsupported regional version.
• Do not support local network bands.
• Use outdated or unsupported software.
• Are rooted, jailbroken, or modified.
• Are restricted by an employer or administrator.
• Have reached the eSIM profile limit.

15. Refund Eligibility and Compatibility

A refund is normally not available when a valid eSIM was delivered but the customer’s device is not compatible.

This includes cases where:

• The device does not support eSIM.
• The device is carrier locked.
• The device type is not supported.
• The regional model is not compatible.
• Compatibility was not checked before purchase.
• The required settings were not enabled.
• The eSIM was deleted after installation.

Confirmed technical problems with the eSIM or provider service will be reviewed under our Refund and Cancellation Policy.

16. Compatibility Assistance

Our support team can provide general compatibility guidance.

Send us:

• The device manufacturer.
• The full device name.
• The exact model number.
• The country where the device was purchased.
• The original carrier, where applicable.
• A screenshot of the SIM or mobile-network settings.

Our guidance is based on the information available at the time. It does not replace confirmation from the manufacturer or original carrier.

17. Changes to This Policy

We may update this policy when devices, software, networks, or provider requirements change.

The latest version published on the eSIMVora website will apply from the effective date shown above.