1. Nature of Our Digital Products

eSIMVora provides digital eSIM data plans. After a successful payment, the eSIM installation details, QR code, or activation information may be generated and delivered electronically.

Because the product is digital and may become usable immediately after delivery, the right to cancel or receive a refund may be limited once the eSIM has been delivered, installed, activated, or used.

2. Order Cancellation

You may request cancellation only if the eSIM has not yet been generated, delivered, installed, or activated.

To request a cancellation, contact our support team as soon as possible and include your order number and the email address used during checkout.

3. When a Refund May Be Approved

A refund may be considered in the following situations:

• The eSIM was not delivered because of a technical issue on our platform.
• You were charged more than once for the same order.
• The purchased eSIM cannot be activated because of a confirmed technical problem with the eSIM profile or provider network.
• The product delivered is materially different from the plan shown in your order.
• Our support team confirms that the issue cannot be resolved or replaced within a reasonable period.

Each refund request is reviewed individually. We may ask you to provide screenshots, device information, installation details, or other evidence needed to investigate the issue.

4. Non-Refundable Situations

Refunds will normally not be issued in the following situations:

• The eSIM has already been installed, activated, or used.
• The QR code or activation details have already been successfully delivered.
• Your device is locked by a mobile carrier.
• Your device does not support eSIM technology.
• You purchased a plan for the wrong country, region, or destination.
• You selected the wrong data amount or validity period.
• You changed or cancelled your travel plans.
• You deleted the eSIM from your device after installation.
• You attempted to install the same eSIM on multiple devices.
• The eSIM was not installed according to the instructions provided by eSIMVora.
• The issue is caused by incorrect device settings, disabled data roaming, unavailable network coverage, or local network restrictions.
• The plan has expired or its included data allowance has been fully used.
• Temporary network speed or coverage variations occur in the destination country.

5. Device Compatibility

It is the customer's responsibility to confirm before purchasing that the device:

• Supports eSIM technology.
• Is unlocked and not restricted to a specific mobile carrier.
• Supports the mobile networks available at the destination.

A refund will not normally be approved when the purchased eSIM is functional but cannot be used because the customer's device is incompatible or carrier-locked.

6. Installation and Activation Problems

If you experience an installation or activation problem, you must contact our support team before deleting the eSIM profile or purchasing another plan.

Our support team may ask you to:

1. Confirm your device model and operating system.
2. Provide screenshots of the error message.
3. Check that mobile data and data roaming are enabled.
4. Restart your device or manually select an available network.
5. Verify the APN settings provided with the eSIM plan.

7. Network Coverage and Internet Speed

Network coverage, availability, and internet speed are provided by third-party mobile network operators. Actual performance may vary depending on your location, device, local network conditions, congestion, buildings, weather, and other factors outside our direct control.

Temporary interruptions, reduced speeds, or limited coverage do not automatically qualify for a refund when the eSIM is otherwise active and functional.

8. How to Request a Refund

Refund requests must be submitted within 14 days of the purchase date and before the eSIM plan expires.

Please include the following information:

• Your full name.
• Your order number.
• The email address used for the purchase.
• Your device make and model.
• A clear explanation of the issue.
• Relevant screenshots or error messages.
• The troubleshooting steps you have already completed.

Requests containing incomplete information may take longer to investigate.

9. Refund Review and Processing Time

Once we receive all required information, we will investigate the request and notify you whether the refund has been approved or declined.

Approved refunds are returned to the original payment method. Processing times depend on the payment provider or bank and may take approximately 5 to 10 business days after approval.

Currency conversion differences, bank charges, and payment-provider fees may not be refundable where those amounts were charged by third parties.

10. Replacement eSIM or Alternative Solution

Before issuing a refund, eSIMVora may offer a replacement eSIM, technical assistance, account credit, or another suitable solution where appropriate.

If a replacement plan is accepted, the original order may no longer be eligible for an additional refund.

11. Duplicate Payments

If you believe you were charged more than once for the same order, contact us with the payment receipts or transaction references. After verification, any confirmed duplicate payment will be refunded.

12. Chargebacks and Payment Disputes

Before opening a payment dispute or chargeback, please contact our support team so we can investigate and attempt to resolve the issue.

Fraudulent, abusive, or unjustified chargebacks may result in the suspension of the associated account and services.

13. Fraud and Misuse

Refunds may be refused where we reasonably believe that an order involves fraud, payment abuse, repeated refund misuse, unauthorized access, resale without permission, or a violation of our Terms and Conditions.

14. Changes to This Policy

We may update this Refund and Cancellation Policy when necessary to reflect changes in our services, payment processes, provider requirements, or applicable rules.

The version published on this website will apply from the date it becomes available.